Formstack and WebMerge Billing

Effective 10/01/2019, we will be updating our Billing System to create a streamlined experience for all our users across all our product platforms.

 

How does this affect you?

  • If you only have a WebMerge account
    •  Credit card charges will display as making a payment to Formstack, LLC
    • Payment confirmation emails will now come from support@formstack.com
    • You will still see your invoices under your My Billing profile in WebMerge
  • If you have both a Formstack and WebMerge account
    • You will now see charges for both accounts in one invoice
    • Your WebMerge merge reset dates will not change
  • If I'm still thinking about signing up for an account
    • When you sign up for a trial, you will receive a welcome email and verify account emails from WebMerge and/or Formstack
    • Payment confirmation emails will come from Formstack, as shown below

Screen_Shot_2019-09-30_at_11.07.49_AM.png

 

How your invoice will look like in your WebMerge account

 

Screen_Shot_2019-09-30_at_10.50.47_AM.png

 

How your invoice will look like in your Formstack account

 

Screen_Shot_2019-09-30_at_10.51.11_AM.png

 

How the new pdf copy of your invoice will look like

 

Screen_Shot_2019-09-30_at_11.01.07_AM.png

 

Do I need to anything to prepare for this change?

  • No. The change will happen in the backend and will not affect any activity currently taking place in your account.

 

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